This KPI is most appreciated and tricky if you are a watch or car brand for instance, but even there it is possible… In fashion jewellry and other industries it is my favourite indicator telling about the capabilities of a sales person. It differs from thos who give the client what he/she wants and those […]Read More KPIs – Units Per Transaction
Hi there! I think for this one everything is quite clear – The success here depends on you and you only. The whole KPI is a measurement of your ability to seduce people and this in various ways. Of course also it is again about you managing your team towards excellence. So however you twist […]Read More KPIs – Average Price
Let’s continue with the most important and most fun KPI there is -Transformation or conversion rate As much as I hate to say it if this one is bad – it mostly is up to and your team. Whereas bad means underperforming within your peers. Of course there are huge differences between industries and also […]Read More KPIs – Transformation Rate
Let’s start with the most difficult – traffic Traffic largely depends on criteria you do not control at all: desirability of the brand desirability of the product place of the boutique socio-cultural and socio-economic factors Remembering the circle of influence – which one of the above do you control? – precisely: none. Hands on Boutique […]Read More KPIs – Traffic
The last time we talked about why you should love your KPIs, what KPIs in retail exist or at least should exist and what they stand for. Today I want to emphasize on the need of truly understanding them – besides the fact that they are elementary for your turnover they also are undispensible for […]Read More The retail equation
Dear fellow practioners do you love your KPIs? – I bet not. I bet only a minority of Boutique Managers know them by heart and even fewer no how to influence them not to speak on what they stand for. In fact there are two sides of the medal to see KPIs. 1.) It is […]Read More Why you should madly love Key Performance Indicators!
Once, having your SWOT ready the question arises, what the hack you can do with this thingi in daily life. And there are several ways of looking at it and and on using it: one is particularerily fancy – it serves to cover your ass! How so? Easy – Once in a while your boss […]Read More Performance Management – how structured work eases your life
With the new year having started, did you start as well?Read More Performance Management – do you SWOT?
To start with let’s have a look on how turnover in boutiques are generated – and no it is not just give a product and cash it in, unless you are a luxury “supermarket” like Louis Vuitton with an incredibly high desirability over decades, a brand en vogue like GUCCI in 2018 or else… For […]Read More boutique turnover
Welcome traveller! This space is the result of things learned througout years, not only in retail but in general. Evidently it will focus on retail – luxury retail to be more specific. It shall help Boutique Managers to better do their jobs – to manage clients, teams & turnover as very often HQ’s by givie by […]Read More Welcome